Refund & Cancellation Policy

Last updated: [Date]

1. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

2. Refunds

We generally do not offer refunds once a subscription period has begun. However, under certain circumstances, we may provide partial refunds or credits at our discretion.

3. Eligibility for Refunds

Refunds may be considered if:

• There is a demonstrable service outage or malfunction that lasted beyond a reasonable period.
• Duplicated charges or billing errors.
• Other extenuating circumstances, subject to our review.

4. How to Request a Refund

To request a refund, contact us at [support email] with details including your account, the charge date, and the reason for the request. Our team will review within [X] business days.

5. Effect of Refund / Cancellation

After cancellation or refund, you will lose access to premium features at the end of your current billing period. Any data created may still be retained for a grace period, after which it may be deleted or archived.

6. Changes to Policy

We may update this policy. We’ll notify users via email or prominent notice.

7. Contact

Questions? Contact us at:
TrakNova
Email: [support / billing email]
Address: [Your Company Address]